English centre / Consumer rights in Türkiye
How the issue is assessed
Law No. 6502 generally concerns a consumer acting outside a commercial or professional purpose and a seller or provider acting commercially or professionally. Nationality alone does not exclude consumer protection. A business purchase or sale between private individuals may require a different legal route. The wording of the invoice is relevant, but the real purpose and parties also matter.
Documents to prepare
The invoice, contract, identity of the seller, intended use of the purchase and payment records.
Key distinctions and deadlines
A complaint to a regulator and a claim for repayment serve different purposes. An administrative penalty does not itself repay the consumer.
Preparing a focused claim
- Record what was promised, what happened and the dates of each event.
- Identify the legal person named in the agreement and the recipient of payment.
- Preserve the original records and organise exhibits in date order.
- State the requested remedy and explain each item in the amount claimed.
- Check jurisdiction and deadlines before filing; a message to a business does not automatically stop procedural time limits.
Committee or court?
For a qualifying consumer dispute in 2026, the committee threshold is below TRY 186,000. At or above this amount, assess the consumer court route, mandatory mediation and statutory exceptions. The classification of the transaction must be established first; private sales and public healthcare disputes can require a different route.
Can I act from abroad?
Discuss representation, service of documents and the necessary power of attorney. Where documents are in another language, the translation requirements depend on the intended filing. Avoid assuming a website inquiry is a formal application.
How legal assistance works
A consultation can examine the contract, chronology, evidence and possible remedies. Representation and any expert or translation costs are agreed for the actual scope of work. Sending an inquiry does not itself create representation or file a claim.
Request a document review → · Turkish guide
Official sources
- Consumer Protection Law and regulations
- Consumer arbitration committees: 2026 procedure
- Distance contracts and withdrawal
Related English guides
Consumer rights · Committee applications · Consumer court · Foreign consumers