TURKISH CONSUMER LAW · ENGLISH GUIDE
Consumer lawyer in Türkiye
English legal guidance on refunds, defective products, consumer applications, banking, vehicles and private medical services.
Legal assistance for consumers in Türkiye
For residents, tourists and international clients: explore the legal route for your transaction, prepare evidence and understand what a lawyer can review. The English centre covers consumer purchases and the private healthcare and aesthetic disputes included in this portal.
22 guides
Consumer rights in Türkiye
Understand when a purchase is protected by Turkish consumer law.
Read the guide →Defective goods, repairs and refunds
Remedies for goods that do not match the contract or advertised qualities.
Read the guide →Defective services and compensation
Claims concerning incomplete or incorrectly performed consumer services.
Read the guide →Online shopping and marketplace disputes
Non-delivery, incorrect products and refunds after internet purchases.
Read the guide →The 14-day withdrawal right
Distance-purchase cancellation periods, notices and exceptions.
Read the guide →Warranties and after-sales repairs
Repeated faults, service reports and prolonged repairs.
Read the guide →Consumer arbitration committees in Türkiye
How to prepare and file a consumer claim in 2026.
Read the guide →Challenging a consumer committee decision
Court objections, service dates and enforcement.
Read the guide →Consumer court proceedings
Court jurisdiction, evidence, costs and litigation stages.
Read the guide →Mediation in consumer disputes
When mediation is required before a consumer lawsuit.
Read the guide →Banking and consumer finance disputes
Bank fees, loans, card payments and blocked funds.
Read the guide →Unauthorised payments and banking fraud
Disputed transfers, authentication records and bank liability.
Read the guide →Chargeback and card-payment disputes
Non-delivery, duplicate charges and refunds missing from a card statement.
Read the guide →Consumer loans and repayment disputes
Credit costs, early settlement and associated insurance.
Read the guide →Defective new and used vehicles
Hidden damage, mileage discrepancies and dealer liability.
Read the guide →Housing, prepaid sales and timeshare disputes
Delayed delivery, building defects and holiday ownership contracts.
Read the guide →Subscriptions and cancellation charges
Telecoms, utilities, gyms and recurring digital charges.
Read the guide →Private education and course refunds
School, university, course and training cancellation claims.
Read the guide →Travel, package tours and hotel refunds
Cancelled trips, accommodation failures and promised services.
Read the guide →Dental treatment refunds and malpractice
Implants, unfinished treatment and private-clinic claims.
Read the guide →Cosmetic surgery and aesthetic treatment disputes
Unsatisfactory outcomes, corrective treatment and compensation.
Read the guide →Legal help for foreign consumers in Türkiye
Tourists, expatriates and clients managing a claim from abroad.
Read the guide →Choose the right first step
- Identify the contracting seller or provider and the actual dispute.
- Write down payment, delivery, fault and notification dates.
- Specify the remedy and value of your claim.
- Review committee, mediation or court jurisdiction.