English centre / Mediation in consumer disputes
How the issue is assessed
Law No. 6502 provides mandatory pre-action mediation for covered consumer court disputes, with statutory exceptions. Committee matters and objections to committee decisions must not be treated as ordinary pre-action mediation cases. Certain property-related and collective proceedings also require separate examination. The final mediation record, participants and claims should be matched to the intended lawsuit.
Documents to prepare
Identity of the parties, transaction documents, claim amount, proposed terms and any prior committee or court decision.
Key distinctions and deadlines
A settlement can create enforceable obligations. Specify amount, currency, payment date, scope of release and treatment of ongoing services; a vague promise to resolve the issue can cause a second dispute.
Preparing a focused claim
- Record what was promised, what happened and the dates of each event.
- Identify the legal person named in the agreement and the recipient of payment.
- Preserve the original records and organise exhibits in date order.
- State the requested remedy and explain each item in the amount claimed.
- Check jurisdiction and deadlines before filing; a message to a business does not automatically stop procedural time limits.
Committee or court?
For a qualifying consumer dispute in 2026, the committee threshold is below TRY 186,000. At or above this amount, assess the consumer court route, mandatory mediation and statutory exceptions. The classification of the transaction must be established first; private sales and public healthcare disputes can require a different route.
Can I act from abroad?
Discuss representation, service of documents and the necessary power of attorney. Where documents are in another language, the translation requirements depend on the intended filing. Avoid assuming a website inquiry is a formal application.
How legal assistance works
A consultation can examine the contract, chronology, evidence and possible remedies. Representation and any expert or translation costs are agreed for the actual scope of work. Sending an inquiry does not itself create representation or file a claim.
Request a document review → · Turkish guide
Official sources
- Consumer Protection Law and regulations
- Consumer arbitration committees: 2026 procedure
- Distance contracts and withdrawal
Related English guides
Consumer rights · Committee applications · Consumer court · Foreign consumers