English centre / Online shopping and marketplace disputes
How the issue is assessed
Identify the actual seller as well as the marketplace and payment recipient. Their responsibilities are not identical in every transaction. Keep the version of the listing available when ordering and the promised delivery date. A missing parcel, a defective item and an unauthorised card charge require different allegations and evidence. Platform complaint tools can provide a useful durable record of notice.
Documents to prepare
Order confirmation, seller information, tracking, delivery proof, payment receipt and platform complaint history.
Key distinctions and deadlines
A marketplace response does not always settle the legal dispute. Determine which party should repay the price and whether separate claims arise from the platform’s own conduct.
Preparing a focused claim
- Record what was promised, what happened and the dates of each event.
- Identify the legal person named in the agreement and the recipient of payment.
- Preserve the original records and organise exhibits in date order.
- State the requested remedy and explain each item in the amount claimed.
- Check jurisdiction and deadlines before filing; a message to a business does not automatically stop procedural time limits.
Committee or court?
For a qualifying consumer dispute in 2026, the committee threshold is below TRY 186,000. At or above this amount, assess the consumer court route, mandatory mediation and statutory exceptions. The classification of the transaction must be established first; private sales and public healthcare disputes can require a different route.
Can I act from abroad?
Discuss representation, service of documents and the necessary power of attorney. Where documents are in another language, the translation requirements depend on the intended filing. Avoid assuming a website inquiry is a formal application.
How legal assistance works
A consultation can examine the contract, chronology, evidence and possible remedies. Representation and any expert or translation costs are agreed for the actual scope of work. Sending an inquiry does not itself create representation or file a claim.
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Official sources
- Consumer Protection Law and regulations
- Consumer arbitration committees: 2026 procedure
- Distance contracts and withdrawal
Related English guides
Consumer rights · Committee applications · Consumer court · Foreign consumers