English centre / Travel, package tours and hotel refunds
How the issue is assessed
A package tour, a direct hotel booking and a transport ticket are not the same contract. The organiser, intermediary and service provider may have different obligations. Preserve the description of the booked package and document the actual conditions promptly. Cancellation timing, unavoidable circumstances and the services already performed affect the remedy.
Documents to prepare
Booking confirmation, itinerary, accommodation description, receipts, cancellation terms and photographs or communications recording the failure.
Key distinctions and deadlines
Accommodation or leisure services for a specified date may fall within withdrawal exceptions. Do not assume the ordinary online-shopping change-of-mind right applies to every booking.
Preparing a focused claim
- Record what was promised, what happened and the dates of each event.
- Identify the legal person named in the agreement and the recipient of payment.
- Preserve the original records and organise exhibits in date order.
- State the requested remedy and explain each item in the amount claimed.
- Check jurisdiction and deadlines before filing; a message to a business does not automatically stop procedural time limits.
Committee or court?
For a qualifying consumer dispute in 2026, the committee threshold is below TRY 186,000. At or above this amount, assess the consumer court route, mandatory mediation and statutory exceptions. The classification of the transaction must be established first; private sales and public healthcare disputes can require a different route.
Can I act from abroad?
Discuss representation, service of documents and the necessary power of attorney. Where documents are in another language, the translation requirements depend on the intended filing. Avoid assuming a website inquiry is a formal application.
How legal assistance works
A consultation can examine the contract, chronology, evidence and possible remedies. Representation and any expert or translation costs are agreed for the actual scope of work. Sending an inquiry does not itself create representation or file a claim.
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Official sources
- Consumer Protection Law and regulations
- Consumer arbitration committees: 2026 procedure
- Distance contracts and withdrawal
Related English guides
Consumer rights · Committee applications · Consumer court · Foreign consumers