English centre / Defective new and used vehicles
How the issue is assessed
Determine whether the seller is a professional dealer or a private individual and whether the buyer acted as a consumer. Advertising, accident history, mileage and inspection representations may form part of the agreed qualities. Seller liability and a negligent inspection service can raise separate claims. Repairing or disposing of the vehicle before documenting its condition may weaken proof.
Documents to prepare
Sales agreement, advertisement, inspection report, registration records, service history, diagnostics and correspondence.
Key distinctions and deadlines
Consumer second-hand sales and private-person sales are governed differently. The general consumer defect period and any concealed-defect issue should be assessed from the delivery and discovery dates.
Preparing a focused claim
- Record what was promised, what happened and the dates of each event.
- Identify the legal person named in the agreement and the recipient of payment.
- Preserve the original records and organise exhibits in date order.
- State the requested remedy and explain each item in the amount claimed.
- Check jurisdiction and deadlines before filing; a message to a business does not automatically stop procedural time limits.
Committee or court?
For a qualifying consumer dispute in 2026, the committee threshold is below TRY 186,000. At or above this amount, assess the consumer court route, mandatory mediation and statutory exceptions. The classification of the transaction must be established first; private sales and public healthcare disputes can require a different route.
Can I act from abroad?
Discuss representation, service of documents and the necessary power of attorney. Where documents are in another language, the translation requirements depend on the intended filing. Avoid assuming a website inquiry is a formal application.
How legal assistance works
A consultation can examine the contract, chronology, evidence and possible remedies. Representation and any expert or translation costs are agreed for the actual scope of work. Sending an inquiry does not itself create representation or file a claim.
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Official sources
- Consumer Protection Law and regulations
- Consumer arbitration committees: 2026 procedure
- Distance contracts and withdrawal
Related English guides
Consumer rights · Committee applications · Consumer court · Foreign consumers