English centre / Warranties and after-sales repairs
How the issue is assessed
A contractual or statutory warranty is not the same as the seller’s liability for defects. Record every service visit and require a dated report identifying the fault and work performed. Maximum repair periods differ by product category; one universal repair limit should not be applied to all products. Repeated failure or inability to repair may support another remedy under the applicable rules.
Documents to prepare
Warranty certificate, purchase and service dates, repair receipts, serial number and replacement communications.
Key distinctions and deadlines
Do not treat a service centre’s statement that the warranty expired as a complete answer to every legal claim. Delivery, fault, misuse allegations and the applicable liability period must be examined together.
Preparing a focused claim
- Record what was promised, what happened and the dates of each event.
- Identify the legal person named in the agreement and the recipient of payment.
- Preserve the original records and organise exhibits in date order.
- State the requested remedy and explain each item in the amount claimed.
- Check jurisdiction and deadlines before filing; a message to a business does not automatically stop procedural time limits.
Committee or court?
For a qualifying consumer dispute in 2026, the committee threshold is below TRY 186,000. At or above this amount, assess the consumer court route, mandatory mediation and statutory exceptions. The classification of the transaction must be established first; private sales and public healthcare disputes can require a different route.
Can I act from abroad?
Discuss representation, service of documents and the necessary power of attorney. Where documents are in another language, the translation requirements depend on the intended filing. Avoid assuming a website inquiry is a formal application.
How legal assistance works
A consultation can examine the contract, chronology, evidence and possible remedies. Representation and any expert or translation costs are agreed for the actual scope of work. Sending an inquiry does not itself create representation or file a claim.
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Official sources
- Consumer Protection Law and regulations
- Consumer arbitration committees: 2026 procedure
- Distance contracts and withdrawal
Related English guides
Consumer rights · Committee applications · Consumer court · Foreign consumers